Frequently Asked Questions



To get a direct order update, contact our Customer Service team who are available from 9am to 5pm (UK time), Monday to Friday. Alternatively, you may find the answers to some of your questions below.

We always keep you updated with regard to the status of your order by e-mail. Sometimes spam filters and various e-mail settings can stop our e-mails from reaching you, so to make sure you are kept up to date please check your "Junk Mail" folder, or if you are using an online or work-based e-mail system, you may want to check your spam filters as these may be filtering out such status e-mails falsely.

At QP Jewellers we make every piece of jewelry to order. This process involves setting, polishing, sizing and many other processes before we package the item and ship it to you. Due to these processes, from time to time it may not be administratively possible to keep you updated prior to dispatch, so we thank you for your patience.


Although we do our best to ship every order out on time, occasionally we do run very slightly over our estimates. If your estimated delivery date has elapsed and we have not got in touch with you in the meantime, please call us on (+44) (213) 291-0611. It may be the case that your order has had attempted delivery but you have not had notification that the item is being held at the local depot.

How do I track my order?


We currently use FedEx Express for delivery. Please refer to the information below in relation to your county of residence.

Once your order is dispatched you'll receive a tracking number which indicates an estimated date and time of delivery. If you have any further questions regarding the delivery or time of delivery of your order, you may contact FedEx Customer Services. Please ensure you have your FedEx tracking number to hand.


For the rest of the world we use FedEx or DHL for delivery. Once your order is dispatched you'll receive a FedEx or DHL tracking number which indicates an estimated date and time of delivery. If you have any further questions regarding the delivery or time of delivery of your order, you may contact FedEx or DHL Customer Services via their website.



Our aim is for all orders to be dispatched within 48 hours of payment. All of our jewelry is made to order, so from time to time certain items can take an extra two or three working days. Because of this, we display an Estimated Delivery Date next to each item on the website. Although this is an estimate, we do everything we can to ensure that this date is met.


All orders are dispatched by DPD Express (UK orders) or DHL (rest of world). Shipments have an expected delivery date of two working days for the UK, and 3 working days for Europe, Australasia and the rest of the world once the order has been crafted and dispatched. Factors such as your physical location are taken into account when confirming your expected delivery date, so we've ensured it is always accurate. When an order is dispatched, an automated e-mail will be sent with details of the couriers tracking number.


In the checkout you can specify a separate billing and delivery address if you want to pay for your order using a card registered to a home address, for example, and have your order delivered to a work address. You could also have an order delivered direct to a recipient who lives far away if that is more convenient for you.

Although rare, we may sometimes have to carry out additional security checks where orders are paid for with a card registered to an address other than the delivery address. We only carry out checks when instructed to do so by our payment provider. In such circumstances your order may incur an extra one day delay at times, but checks usually only take a matter of minutes.

If you have provided your mobile telephone number our courier service, DPD will endeavour to text you when your order is on route which gives you an option to leave in a safe place. If the leave safe option is chosen, QP Jewellers would not be liable for any occurrences of the order being declared lost.

Are your products made with real gold and genuine gemstones?

Yes, every piece of jewelry at LushStonez is crafted with genuine 14k gold and authentic precious stones. Each item comes with a certificate of authenticity for your peace of mind.

What is your return policy?

We offer a hassle-free 30-day return policy for items in their original condition. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund.

Can I cancel my order?

Yes, cancellations are accepted before your order has been shipped. If your order has already been processed, we kindly ask you to wait until you receive it and then initiate a return for a refund.

How can I contact customer support?

We offer support via email and chat. Our dedicated team is here to assist you with any questions or concerns you may have regarding your purchase or our products.

What sets your jewelry apart from others on the market?

Our jewelry is not only crafted with the highest quality materials but also carries a deeper meaning. Each piece represents the beauty and significance of birthstones, making them meaningful additions to your jewelry collection.