Shipping & Returns
At LushStonez, each piece is crafted with care and delivered with intention. Many of our items are made to order, and we are committed to safe, transparent, and reliable delivery.
Order Processing & Production
Most LushStonez pieces are made to order. Production begins after your order is confirmed.
Estimated production timelines are provided on the product page and at checkout. These timelines are estimates and may vary based on materials availability, quality control, and production volume.
Shipping & Delivery
Once production is complete, your order will ship using the method selected at checkout.
Shipping time is in addition to production time. All delivery dates are estimates and not guaranteed.
For high-value orders, signature confirmation is required upon delivery.
Shipping Fees
Shipping rates and free-shipping eligibility are displayed at checkout.
Any applicable taxes, duties, or carrier fees are the responsibility of the customer unless otherwise stated.
Tracking
You will receive tracking information once your order ships.
Address Accuracy
Please ensure your shipping details are correct at checkout.
LushStonez is not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.
Delivery Responsibility
Once an order is marked as delivered by the carrier, responsibility for the shipment transfers to the customer, except where prohibited by applicable law.
We are not responsible for delays caused by carriers, customs processing, weather events, or circumstances beyond our control.
Lost or Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery so we can make it right.
If a package is lost in transit, contact us so we can assist with a carrier investigation.
Returns & Exchanges
Returns
We offer free, hassle-free returns within 30 days of delivery.
Returned items must be in original condition—unworn, unused, unaltered, and in original packaging, with proof of purchase.
To initiate a return, contact us through our Contact Us page. Returns sent without authorization will not be accepted.
If approved, we will provide a free prepaid return shipping label.
Exceptions
Custom or personalized pieces—including special orders and engraved items—are final sale and not eligible for return.
Exchanges
The fastest way to receive a different item is to return your original purchase and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds are issued to the original payment method within 10 business days.